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M-pesa Downtime in Kenya Causes Chaos


M-pesa, a Safaricom payment service, went offline on Thursday 27 of July, 2023. This downtime has been affecting payment infrastructures in Kenya since then. M-pasa happens to be one of the most used payment platforms in the country. According to the fintech CEO, Peter Ndegwa, Safaricom’s M-pesa facilities more than KSh90-billion shillings (R11.4-billion) transactions daily.

M-pesa unavailability is due to system hitch caused by network breakdown and it has made mobile money transfers and payments to Kenyan companies including major banks and utilities to suffer payment downtime causing challenge to many busineses in the country.

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It has come to our notice that Kenya’s organization and third-party banks including Absa Bank, Standard Chartered Bank, NCBA Group and Kenya Power immediately released an announcement to their customers that regarding the network downtime of the payment option – M-pesa.

Kenya power announced to its customers that they are encountering a system hitch because of network breakdown from their third-party service provider. Moreso, NCBA alerted it users that “M-Pesa services are currently unavailable”.

However, recap that there has been several cyber security attack in the country over the past few weeks. The country foreign ministry reportedly stated that it couldn’t issue e-visas due to a “challenge” in the government’s online platform. Moreso, the communication ministry in the country also reported that there have been several unsuccessful cyberattack attempts targeting both the government and the private sector in country.

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Furthermore, Kenya’s e-citizen portal was bombarded with extraordinary requests intended to clog it, but both privacy and data weren’t compromised, the ministry said – Techcentral report. Could it be that M-pesa is experiencing threats or attacks from cyber attackers? Drop your opinion in the comments section.

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